Print card and send to members:

If members are eligible for issuing card as section 4, MobiFone will print and send card to member by mail express.

After 20 days since the date receives confirmation of mail express supplier that the card is sent, MobiFone will send SMS to member “MobiFone has sent Loyalty Member Card to your address. If you have not received the card, please contact 9237 or email kndl@mobifone.vn. Within 2 days since the time sending SMS, MobiFone will consider as customer has received the card if we do not receive any feedback from customer. Thank you”.