The program will notify member of the following information by SMSs:

1. Account statement:

- Notification frequency: 1time/month

- Content:  Loyalty account statement: Accumulative points to mm/yy: …. Qualifying points for current qualifying period from dd/mm/yy to dd/mm/yy:….. Qualifying points in mm/yy:…. Current rank: ….Call 9393 or visit http://www.mobifone.vn  for more information.

2. Notifications of special cases:

- Notifications to Members who may be not eligible to continue being members

- Notifications to Members who is not eligible to continue being members

- Notifications to Members who lack 10% necessary points for upgrading

3. Notifications of reward exchange

- Reward is MobiFone service charge:

Ket Noi Dai Lau has successfully converted x accumulative points to y dong with the ratio for Bronze member: 1 points = x dong.  Call 9393 or visit http://www.mobifone.vn for more information.

- Reward exchange for Lotusmiles subscribers:

MobiFone has deducted x dong to your monthly bill as per request from Lotusmiles Program. Thank you for using MobiFone service. Call 9393 or visit http://www.mobifone.vn for more information.Or

or

MobiFone has added x dong to your main account as per request from Lotusmiles Program. Thank you for using MobiFone service. Call 9393 or visit http://www.mobifone.vn  for more information.

4.Interactive SMSs:

Members can compose SMS and send to 9237 to request information and ask for assistance from the system.

No.

Situations

Syntax

Conditions

Respond messages

1

The syntax is incorrect

Wrong

The members compose the wrong syntax

The syntax is incorrect. Call 9393 or visit http://www.mobifone.vn/wps/portal/public/ho-tro-khach-hang/ket-noi-dai-lau for more information.

2

Confirmation of registry

XN

The subscriber has registerred and has received comfirmation from the system.

Congratulations on becoming the Ket Noi Dai Lau program’s member. Call 9393 or visit

http://www.mobifone.vn/wps/portal/public/ho-tro-khach-hang/ket-noi-dai-lau for more information.

3

Ask for points and member tier

HH

The member has not joined the Program

Loyalty account statement: Accumulative points to mm/yy: …. Qualifying points for current qualifying period from dd/mm/yy to dd/mm/yy:….. Qualifying points in mm/yy:…. Current rank: ….Call 9393 or visit 

http://www.mobifone.vn/wps/portal/public/ho-tro-khach-hang/ket-noi-dai-lau for more information

4

Service switch

CDV_SDT

Current service is SDT

You have selected SDT service (convert your accumulative points to your monthly bill). Should you want to change to SDT (transfer points to MobiFone’s partners) or SGD (keep your points in your Ket Noi Dai Lau account), compose_ CDV_service code and send 9237. Call 9393 or visit http://www.mobifone.vn/wps/portal/public/ho-tro-khach-hang/ket-noi-dai-lau for more information.

CDV_SGD

Current service is SGD

You have selected SGD service (keep your points in your Ket Noi Dai Lau account). Should you want to change to SDT (transfer points to MobiFone’s partners) or STBC (convert your accumulative points to your monthly bill), compose_ CDV_service code and send 9237. Call 9393 or visit 

http://www.mobifone.vn/wps/portal/public/ho-tro-khach-hang/ket-noi-dai-lau for more information.

5

Points transfer to  Lotusmiles account

CD_ Lotusmiles card number _ X (X is number of points the member transfers)

The transferring points must be multiple of 10 or less than 10,000.

The transferring points must be at least 10,000 points and must be a multiply of 10. Call 9393 or visit http://www.mobifone.vn/wps/portal/public/ho-tro-khach-hang/ket-noi-dai-lau for more information.

6

Transfer points for another member

CD_ISDN_number of points

Member has successfully transferred points

You have successfully transferred x KNDL points to y subscriber’s account. Call 9393 or visit 

http://www.mobifone.vn/wps/portal/public/ho-tro-khach-hang/ket-noi-dai-laufor more information.

Member has received points

You have received y KNDL points from x subscriber’s account. The points are not the qualifying points and only used to redeem awards. Call 9393 or visit 

http://www.mobifone.vn/wps/portal/public/ho-tro-khach-hang/ket-noi-dai-lau for more information.

7

Cancellation of member

HUY

The member has been already invalid

You are not longer a member of Ket Noi Dai Lau Program. To register, Call 9393 or visit

http://www.mobifone.vn/wps/portal/public/ho-tro-khach-hang/ket-noi-dai-lau for more information.