Reward exchange
Members can use points in the account to redeem for awards of the program.Members are required to choose awards by themselves.
After successfully redeeming for awards, the equivalent points used is minus from Loyalty account. Award redemption does not affect the member tier qualifications.
1. Program awards:
1.1 MobiFone service charges:
When accumulating at least 2,000 points, members can converts points to the following awards:
No. |
Member tiers |
Awards |
1 |
Bronze |
80,000 VND (1 point = 40 VND) |
2 |
Silver |
120,000 VND (1 point = 60 VND) |
3 |
Titanium |
160,000VND (1 point = 80 VND) |
4 |
Gold |
200,000 VND (1 point = 100 VND) |
5 |
Diamond |
300,000 VND (1 point = 150 VND) |
- For post-paid members: Awards are paid to Ket Noi Dai Lau account which can be used for calls and SMSs within MobiFone network. The award will expire after 60 days.
- For pre-paid members: Awards are added to KM1 account which can be used for calls and SMSs within MobiFone network.
- Loyalty system will redeem 3 times per month on 2, 12, 22.
1.2 MobiFone service packages:
When accumulating at least 2,000 points, members can converts points to the following awards:
STT |
Awards |
Diamond members |
Gold members |
Titanium members |
Silver members |
Bronze members |
1 |
Voice packages |
350 minutes |
250 minutes |
200 minutes |
150 minutes |
100 minutes |
2 |
Voice and SMSs packages |
150 SMS + 315 voice minutes |
80 SMS + 225 voice minutes |
70 SMS + 185 voice minutes |
60 SMS + 125 voice minutes |
40 SMS + 95 voice minutes |
- The award packages will expire after 31 days.
- Voice minutes and SMSs can be used within VietNam (can be called or texted to networks other than MobiFone).
- Loyalty system will redeem 3 times per month on 2, 12, 22.
1.3 Lotusmile awarding products:
- To redeem to Lotusmile awarding products, member must register to transfer points to Lotusmile program. If points are saved in KNDL account, members must compose the SMS with syntax CD_Lotusmile card number_ _X and send to 9237 (“_” is a space and “x” is the points members want to transfer). Points to redeem must be at least 10.000 and multiple of 10.
- Transferring ratio: 10 points KNDL = 2 Lotusmiles.
- After successfully transfer Loyalty points to Lotusmiles points, customers cannot do vice versa. Transferred points only can be used for the next month.
1.4 Vouchers to use at MobiFone’s Partners:
- Vouchers at MobiFone’s Partners is delivered by EMS within 10 working days since Member redeems successfully.
- List of vouchers is continuesly updated here.
2. Principals when choosing awards:
- With each 2,000 accumulating points, members can choose 1 award.
- If members have points which are the multiple of 2,000, he/she can choose a number of awards.
- The associate members MobiFone – Lotusmile who already choose to transfer points to Lotusmile can choose other awards depending on points accumulated.
3. How to choose award by SMS: click here.