Introduction

mVoice is the service that provides entertainment information such as music, stories, traffic, health, etc. for MobiFone subscribers via 1555 gateway.

 


Features

Main service functions:

  • Search, listen, download and give music content.
  • Receive information on health, medicine.
  • Watch, download, consult content on Traffic.

 


Tariff

Service fee = Subscription fee + Fee of IVR call + Fee arising

  • IVR call fee : 40 Vnd/min
  • Subscription fee:
    • 7-day package: 3.000 Vnd/package/7 days
    • 1-day package: 1.000 Vnd/package/1 day

1. Tariff (VAT included):

No

Package

Registration syntax sent to 1555

Rate

Automatic renewal

1

Weekly Music package

DK NHAC

3.000 Vnd/7 days

Yes

2

Daily Music package

DK N

1.000 Vnd/1 day

Yes

3

Weekly Story package

DK TRUYEN

3.000 Vnd/7 days

Yes

4

Daily Story package

DK T

1.000 Vnd/1 day

Yes

5

Weekly Traffic gateway package

DK GT

3.000 Vnd/7 days

Yes

6

Daily Traffic gateway package

DK G

1.000 Vnd/1 day

Yes

7

Package for receiving Traffic information via SMS

TIN DistrictCode

TimeOfReceivingMessage

1.000 Vnd/1 day/1 package

Yes

8

Weekly Medical package

DK YTE

3.000 Vnd/7 days

Yes

9

Daily Medical package

DK Y

1.000 Vnd/1 day

Yes

10

Daily Medical news package

YT PackageName

1.000 Vnd/1 day/1 package

Yes

10.1

Health news in brief

YT DT

1.000 Vnd/1 day

Yes

10.2

First aid - emergency

YT SC

1.000 Vnd/1 day

Yes

10.3

Handbook for kid care

YT CB

1.000 Vnd/1 day

Yes

10.4

Female sexual health

YT NANG

1.000 Vnd/1 day

Yes

10.5

Male sexual health

YT CHANG

1.000 Vnd/1 day

Yes

10.6

Disease prevention

YT PB

1.000 Vnd/1 day

Yes

10.7

Good medicine for serious disease

YT BH

1.000 Vnd/1 day

Yes

10.8

Medicine secrets

YT  ND

1.000 Vnd/1 day

Yes

10.9

Drug information

YT THUOC

1.000 Vnd/1 day

Yes

 

2. Detail tariff when using the service  (VAT included):

  • Music service package:

No

Description

Rate

1

Fee for downloading content to phone

-  Content fee: 2,000 Vnd/time

- Data fee: in accordance with current regulations of MobiFone.

2

Fee for giving Music content for listening

-  Giver: 3,000 Vnd/time

Receiver: fee for making call to call center to listen to content: 350 Vnd/min

3

Fee for giving Music content under link wap push format for downloading to phone

 

-  Giver: 2,000 Vnd/time

Receiver: charged with data fee when  downloading content in accordance with            current regulation.

4

Fee for setting a songs as music on hold

In accordance with current regulation of FunRing service

 
  • Traffic Advice service:

No

Description

Rate

1

Fee for downloading content to phone

Content fee: 2,000 Vnd/time

- Data fee when downloading: In accordance with current regulations of MobiFone.

 

3. Charging method:

      Subscription fee + Fee arising:

  • For prepaid subscribers: Service fee will be charged to the main account.
  • For postpaid subscribers: Service fee shall be added to the monthly bill.

Fee for IVR calls:

  • For prepaid subscribers: Charge the main account.
  • For postpaid subscribers: IVR calls fee will be added to the monthly bill.

Guide

1. Service provision channels:

  • SMS: Short code 1555
  • Website: Address http://mvoice.vn
  • IVR gateway: Short code 1555

2. Register service:

  • Method 1: Via IVR - Call 1555 gateway to register the service package as per instruction.
  • Method 2: Via SMS

No

Package

Registration syntax sent to 1555

1

Weekly Music package

DK NHAC

Daily Music package

DK N

3

Weekly Story package

DK TRUYEN

4

Daily Story package

DK T

5

Weekly Traffic gateway package

DK GT

6

Daily Traffic gateway package

DK G

7

Traffic information via SMS package

TIN DistrictCode TimeForReceiving SMS

For detail District names, click Here

For example: to register receiving traffic information of Dong Da district at 17h15, write:

TIN DONGDA 1715to 1555

8

Weekly Medical package

DK YTE

9

Daily Medical package

DK Y

10

Daily Medical news package

YT PackageCode

10.1

Health news in brief

YT DT

10.2

First aid - emergency

YT SC

10.3

Handbook for kid care

YT CB

10.4

Female sexual health

YT NANG

10.5

Male sexual health

YT CHANG

10.6

Disease prenvetion

YT PB

10.7

Good medicine for serious disease

YT BH

10.8

Medicine secrets

YT  ND

10.9

Drug information

YT THUOC

 
  • Method 3: Via website
    • Access to website http://mvoice.vn
    • Login with MobiFone Portal account
    • Select Register the service and select Package you want to register

1. Cancel service

  • Method 1 :Via SMS

No

Content

Cancellation syntax sent to 1555

1

Weekly Music package

HUY NHAC

2

Daily Music package

HUY N

3

Weekly Story package

HUY TRUYEN

4

Daily Story package

HUY T

5

Weekly Traffic gateway package

HUY GT

6

Daily Traffic gateway package

HUY G

7

Traffic information via SMS package

HUYGT DistrictCode

For detail District names, clickHere

For example: to Cancel receiving traffic news of Dong Da district, write: HUYGT DONGDA to1555

8

Weekly Medical package

HUY YTE

9

Daily Medical package

HUY Y

10

Daily Medical news package

HUY PackageCode

10.1

Health news in brief

HUY DT

10.2

First aid - emergency

HUY SC

10.3

Handbook for kid care

HUY CB

10.4

Female sexual health

HUY NANG

10.5

Male sexual health

HUY CHANG

10.6

Disease prenvetion

HUY PB

10.7

Good medicine for serious disease

HUY BH

10.8

Medicine secrets

HUY  ND

10.9

Drug information

HUY THUOC

 

 

  • Method 2: Via website
    • Access to website http://mvoice.vn
    • Login with MobiFone Portal account
    • Select Personal page and select Package you want to cancel
  1. Service use
  • Listen to music
    • To listen to music, call  1555gateway, dial 1 and follow the instruction
    • To listen to the song you are given, call  155555 or 1555 gateway, dial 1, select 5 to listen to the song.
    • To search a song by name, write BH SongNameto 1555
  • Listen to Story:
    • To listen to story, call 1555 gateway, dial 2
    • To search  story code by name, write TK StoryName to 1555
  • Listen to Traffic information: Call 1555 gateway, dial 5, select information you want to hear.
  • Listen to Health information: Call 1555 gateway, dial 3, select information you want to hear.

Rules

1. Target users: All MobiFone subscribers who are operating with 2 directions.

 

2. Service package renewal:

  • As usage period expires, the package will be renewed automatically if you do not cancel the service
  • For postpaid subscribers: fee will be charged to monthly bill when subscribers renew the service successfully.
  • For prepaid subscribers:
    • If fee is charged succesfully: you will continue using the service.
    • If fee is not charged succesfully: the system will send a SMS informing that the automatic renewal is not successful and making renewal within 7 days more (once per day):
      • If renewal is made successfully, you can continue using the service. The subsequent period is counted from the date of successful renewal.
      • If fee is not charged successfully within 7 days: the service will be cancelled.
      • Within the period the system waits to try renewal: if you use the service then the system will renew right at that moment. Renewal principle is implemented as mentioned above.

3. Subscription change:

  • In case of changing from prepaid to postpaid subscription and vice versa, changing among prepaid forms of MobiCard, MobiQ, etc. you can use if you meet requirements of the service.
  • In case you are locked with 1 direction: the service is still remained but you cannot use it.
  • In case the subscription number is locked with two directions: the service will be cancelled.

FAQ