Introduction

mCare is a service that provides useful information on medicine, health and nutrition, and it helps participants share, exchange topics relating to health.

 


Features

The service providees main contents below:

  • A-Z disease: Provide a library of over 300 popular diseases.

  • Health hot news: Provide hot news , reportage on health, medicine, information on documents, administration, laws in medical sector.

  • You need to know: Provide essential skills in life; consult methods of treating popular diseases, necessary knowledge for health careing.

  • Healthy: provide methods for lowering weight, making up, keeping good form and receipes for good treatment and good health.

  • Mother and kids: Provide latest news on pregnancy, breeding children, methods of teaching and taking care of children.

  • Video: Useful video clips on health, diseases, sharing make-up methods, diseases prevention for the old, children; guidance for detecting symptoms of dangerous diseases


Tariff
  • Fee for sending SMS to 9038: Free

  • Data fee when using the service: Free

  •  Tariff (VAT included):

  • Medical news package:

No

Content

Rate

1

Daily package

1,000 Vnd/day/package

2

Weekly package

5,000 Vnd/week/package

  • Medical test package:

No

Service

Rate

1

Subscription fee

1,000 Vnd/day

5,000 Vnd/week

2

Answering questions

Free

3

Searching points

4

Requiring questions

Service fee will be charged to main account for prepaid subscribers and charged to monthly bill for postpaid subscribers. 


Guide

1. Channels providing the service:

2. Service use:

  •  Via SMS:

  • Package registration/cancellation

No

Content

Registration syntax sent to 9038

Cancellation syntax sent to 9038

1

Daily package

DK PackageCode

HUY PackageCode

2

Weekly package

DKT PackageCode

HUYT PackageCode

 

 

 

 

 

 

 

 

  • Service package code:

No

Service package

Package code

No

Service package

Package code

1

Diseases warning

CB

7

Healthy news

SK

2

Health news in brief

YTE

8

Medicine warning

Thuoc

3

First aid - emergency

SC

9

Medical consultancy

TV

4

Nutrition

DD

10

Sexual education

GT

5

Mother & Kids handbook

MB

11

Test

TN

6

Reproductive health

SKSS

 

 

 

  • After registering the service packages successfully, the service will update content to you every day.

  • For the test package, after registering, you will be eligible to participate in answering tests to accumulate points. The maximum quantity of tests is 10 tests/day.

  • Other syntaxes:

No

Situation

Registration

1

Instruction

HD

2

Check the use of service packages

KT

3

Search service package codes

MG

4

Answering questions

1 or 2

5

Searching points

DIEM

6

Receiving questions

CH

  • Via website or wapsite with Wi-Fi connection:

    • Access to website or wapsite http://mcare.com.vn via Wi-Fi

    • Login with MobiFone Portal account or OTP

    • Select Register, Service package to register

    • After registering the package successfully, you can use full content of the service

    • To Cancel the service, select Cancel and follow the instruction.


Rules

1. Target users: All MobiFone subscribers who are operating with 2 directions.

2. Use conditions:

  • To use the service on wapsite:

    • Subscribers use Mobile Internet service and must be in range of GPRS/EDGE/3G services of MobiFone.

    • Subscribers use mobile devices which support Internet access.

  • To use Multimedia services: Subscribers using mobile devices supporting Real player, Internet access and must be compatible with platforms such as Java, Brew, Symbian, Windows Mobile, iOS, BlackBerry, Android and Linux.  

3. Regulations on renewal:

  • After registering service packages, you will receive notice on the renewal by the respective period.

  • Daily package: Usage period of Daily package: until 23h59:59 every day; the package will automatically renew at 00h00 of the subsequent day.

  • Weekly package: Usage period of Daily package: until 23h59:59 of the 7th day from the date of registering the package successfully, the package will be renewed automatically at 00h00 of the subsequent day.

  • At the time of renewing service packages, the system will automatically charge subscription fee of the service:

    • If fee is charged succesfully: you will continue using the service normally.

    • If fee is not charged succesfully: the service will be suspended. The system will continue charging within 30 sunsequent days. In case fee is charged successfully, you can use the service. If fee is not charged successfully within 30 consecutive days, the service will be cancelled.

4. Other regulations:

Regulations on locking/unlocking service for postpaid subscribers are as follows:

No

Subscription status

 Regulations

 

1

Lock one/two directions

  • One-way blocking: In case the package has been renewed successfully, you can continue using such service until the end of that period.

  • Two-way blocking: Temporarily stop providing service for subscribers.

 

 

2

Unlock subscribers who have been locked with one/two directions

  • Unlock immediately within the former period of service package: you continue using the service until the end of that period.

  • Unlock when the former period ends: cancel the service of subscribers

 

 

3

Changing among prepaid subscriptions

Subscribers continue using the service with former period.

 

 

4

Changing prepaid to postpaid subscription

Subscribers continue using the service with former period.

 

 

5

Changing postpaid to prepaid subscription

Subscribers continue using the service with former period.

 

 

6

Subscribers changing ownership

Completely cancel the service.

 

 

7

Subscription is canceled (after the period for blocking two directions expires)

Completely cancel the service.

 


FAQ