Introduction

“The mAICallCenter solution is an intelligent call center that automatically answers and answers by turning text into an artificial intelligence voice.

mAICallCenter supports enterprises and individuals to perform automated call campaigns with personalized content for each customer. Since then, the solution can replace the call center staff in a number of simple operations such as auto customer care, automated advertising and vending. "

 


Features

- Build automatic campaigns: Upload customer lists, build call scenarios, and start an automated call & answer campaign within 5 minutes.                                     

- Create multi-layer key automatically: Help create intelligent voice call scripts and high levels of automation.

- Personalized call: Each customer will receive a unique message (name, item, time, address ..)

- Build the content of calls generated from text with the voice technology to recognize and create Text To Speech                                               

- Real time report: Updated constantly, automatically.                                                

- Key features of the service: The solution helps replace the traditional SMS broadcast method, helps users text content and create a calling campaign to notify customers:

+ Select customers to receive desired calls from excel files uploaded or connected to CRM via API.

+ Build a campaign: campaign start date, time of the campaign running of the day, number of simultaneous calls, minimum number of calls, maximum number of calls, maximum duration per call, expected maximum telecommunication cost, number call hotline, callback when failed, number of calls back, time between two calls;

+ Build personalized content: Each customer will receive a unique message (name, service, time, address ..). Enterprises can create speech content (content when picking up the phone) by entering text or can upload existing recording files;

+ Support call recipients interact via keystrokes and record feedback;

+ Automatic redirection to the operator when customers request;                                            

+ The content of speech is converted to many voices of diverse gender and region;

+ Support insert background music in speech

+ Support to listen to the spoken content before starting the campaign.

+ Real time report: Updated constantly, automatically. The overview and details of each campaign or the entire campaigns that the business has created, thereby helping enterprises to evaluate the effectiveness of the campaign, help improve performance and optimize the campaign. Information supporting the report includes:

+ The total number of campaigns that the business has initiated

·       Total number of current calls

·       Access rate / total customers

·       Estimated telecommunications costs

·       Average call duration

·       Total call duration

·       Number of calls made

·       First press key when answering machine

·       Number of callbacks

·       The call center number

·       Number of customers

·       Time of call

·       Call duration

·       Call status (listened; calling; busy phone)

·       Customer key pressed                                         

+ Support enterprises to copy a campaign that has been performed before without having to re-create a new campaign;   

+ Provide complete solutions for users (including call center and call hotline service) and easily integrate with existing enterprise PBX systems via APIs.

 


Tariff

o   Service price list for Business customers:                        

1

Registration fee

1.1

Free registration for mAICallCenter service

Free

1.2

Free monthly maintenance fee

Free

2

Service use fee

2.1

Level-based call fee

Service fee is based on the number of subscriber numbers that receive separate automatic calls for each campaign made in the month.

Fee for service/ subscriber receiving calls.

 

Number of calls

Use MobiFone Hotline

From 1 calls to 1,000

VND 660

From 1,001 calls to 5,000

VND 640

From 5,001 calls to 10,000

VND 620

From 10,001 or more

VND 590

 

Call charges by package

 

(Package calling fee is applied 31 days from the date of registration)

Fee for service/ subscriber receiving calls.

 

Package name

Number of calls

Use MobiFone Hotline

 

Package 1

10,000 calls

VND 620

 

Package 2

20,000 calls

VND 590

 

Package 3

50,000 calls

VND 560

 

Package 4

100,000 calls

VND 530

 

Package 5

200,000 calls

VND 490

 

Package 6

500,000 calls

VND 450

 

Package 7

1,000,000 calls

VND 400

3

Telecommunication charges

 

Applied according to the hotline fee policy provided by the network operator.

Note:

- The above charges include VAT                       

- Maximum campaign latency is 15 minutes from the start of the campaign.            

o   Service price list for Individual customers:

1

Personal customer registration fee.

1.1

Fee for registering & maintaining mAICallCenter service for 31 days

VND 10,000 is added from the main account to the balance of the service package on the Web

2

Service use fee

2.1

Level-based call fee

Service fee is based on the number of subscriber numbers that receive separate automatic calls for each campaign made in the month.

Fee for service/ subscriber receiving calls.

 

Number of calls

Use MobiFone Hotline

From 1 calls to 1,000

VND 660

From 1,001 calls to 5,000

VND 640

From 5,001 calls to 10,000

VND 620

From 10,001 or more

VND 590

 

Package name

Charge

The corresponding additional amount in the account

M20

VND 20,000

20,000

M50

VND 50,000

50,000

M100

VND 100,000

100,000

M200

VND 200,000

200,000

M500

VND 500,000

500,000

3

Telecommunication charges

 

Fee for voice calls via hotline beginning number

 

Number of call minutes

Internal network call fee

External network call fee (in Vietnam)

 

< 1,000 minutes

VND 500/ minute

VND 900/ minute

 

1,001- 5,000 minutes

VND 480/ minute

VND 850/ minute

 

5,001- 10,000 minutes

VND 460/ minute

VND 800/ minute

 

10,001 minutes or more

VND 440/ minute

VND 780/ minute

Note:

- The above charges include VAT

- Maximum campaign latency is 15 minutes from the start of the campaign

- The service maintenance package of 10,000 will automatically renew according to the 31-day cycle

- Usage period of registered packages is 31 days from the time of registering or renewing the service. If not used up, it cannot be transferred to the next period.

 


Guide

- Access Website https://aicc.mobifone.ai/ to register the service.

 


Rules

- For corporate customers: Usage period of registered packages is 31 days from the time of registration. If you do not use the entire call capacity in the package will not be carried over to the next period ”

- mAICallCenter service applies postpaid payment method for corporate customers. Customers register MobiFone hotline to use mAICallCenter service.

- mAICallCenter service applies prepaid and postpaid payment methods for individual customers. In order to use the service, you need to have a registered MobiFone number, the hotline number with the call out is the same as the registered number of the service.

- Pre-paid individual customers: When customers register the service successfully, the fee management system of mAICallCenter will be automatically charged to the main account of the registered number. Only applied for two-way active prepaid subscribers.

- Personal customer postpaid: When customers register the service successfully, the fee management system of mAICallCenter will automatically record the registration amount in the monthly balance of the registered subscribers. Only applied for postpaid subscribers with no outstanding debt

 


FAQ