Introduction

TVPlay is a service that helps MobiFone customers watch live television channels; watch on-demand contents and can interact (answer questions, predict results, etc.) while viewing contents of the service right on mobile devices (phones and tablets).

Detail content packages:

Television

Content on demand

Content of specialized programs

Watch and interact with online television programs

Movies, TV Show, Cartoon, Sports, Music, News

Comics, Information Technology, Video game, Youngsters, Make-up/fashion, Skills, Education, General entertainment

 


 


Features

·         Watch live, re-watch television programs, watch on-demand contents

·         Share, comment, vote, interactive directly

·         Participate in television gameshows to get prizes

·         Chatting and messaging, playing games, listening to music, watching trailers, connecting with friends, etc.

·         Play games, chat, listen to music, search and connect with friends, etc.

·         Funny and comic contents, funny situations, long self-produced video/clips, etc.

·         Videos on IT products, introducing/guiding on new technologies, etc.

·         Live report on matches, videos/clips or re-play international and indigenous classical matches, etc.

·         Contents of entertainment, stories, teaching, games, entertainment, scientific knowledge, etc for youngsters produced by individuals/organizations.

·         Provide programs on make-up instructions, fashion consultancy, international and indigenous fashion shows, Beauty Contests, international beautiful women, etc.

·         Contents instructing on soft skills, work skills, etc.

·         Entertaining and relaxing information for different target users, etc.

 


Tariff

Price policy for service is as follows: Service fee = Data fee + Content fee + Interaction fee

In which:

- Data fee when using the service: Free.

- Fee for sending SMS to short code 9158 (not including registration syntax): Free.

- Content fee (inclusive with VAT) are regulated as follows:

No

Service package (package code)

Time

of use

Use fee

Subscription fee

Fee for interaction turns

I

Television service

1

Daily package

(TH1)

1 day

3,000 Vnd

-  Free for the first 30 interaction turns per day.

- From the 31st turns onward (1,000 Vnd/10 turns).

- Apply only to respective service packages and to all channels available in the packages.

2

Weekly package

(TH7)

07 days

10,000 Vnd

-  Free for the first 300 interaction turns per week (7 days).

- From the 301st turns onward (1,000 Vnd/10 turns).

- Apply only to respective service packages and to all channels available in the packages.

3

Monthly package

(TH30)

30 days

20,000 Vnd

-  Free for the first 1.000 interaction turns per month (30 days).

- From the 1001st turns onward (1,000 Vnd/10 turns).

- Apply only to respective service packages and to all channels available in the packages.

II

Video watching service

1

Video on demand package (VOD)

1.1

Movies

(PHIM)

1 day

2,000 Vnd

-  Free for the first 30 interaction turns per day.

- From the 31st turns onward (1,000 Vnd/10 turns).

- When using VOD package, customers just apply interactions with all contents as requested by the service (excluding television contents).

1.2

Sports

(THETHAO)

1 day

2,000 Vnd

1.3

Music

(NHAC)

1 day

2,000 Vnd

1.4

TVShow (TVSHOW or TVS)

1 day

2,000 Vnd

1.5

Animation

(HOAT HINH or HH)

1 day

2,000 Vnd

1.6

News

(THOI SU or TS)

1 day

2,000 Vnd

2

Content of specialized programs

2.1

Comics (Comics – F – F1, F2,...F20)

1 day

2,000 Vnd/day

-  Free for the first 30 interaction turns per day.

- From the 31st turns onward (1,000 Vnd/10 turns).

- When using on-demand content package, customers can view and interact on contents of previous package.

- Free 01 day for MobiFone subscribers who register the service for the first time

2.2

Information technology (Technology - T – T1, T2,...T20)

1 day

2,000 Vnd/day

2.3

Video Game (Game – G – G1, G2,...G20)

1 day

2,000 Vnd/day

2.4

Kid (Kid – K – K1, K2,...K20)

1 day

2,000 Vnd/day

2.5

Beauty make-up, Fashion (Beauty – D – D1, D2,...D20)

1 day

2,000 Vnd/day

2.6

Skills (Skills – S – S1, S2,...S20)

1 day

2,000 Vnd/day

2.7

Education (Education – GD – GD1, GD2,...GD20)

1 day

2,000 Vnd/day

2.8

General entertainment (Entertainment – E – E1, E2,...E20)

1 day

2,000 Vnd/day

3

Purchasing separate on-demand video content

1 day

1.000 - 10.000

Free for 1 time of interaction on the purchased content (if any).

           
 

 

Charging principle

·         For postpaid subscribers: Service fee will be paid to the monthly bill.

·         For prepaid subscribers: Service fee will be charged to the main account.

·         Charging when registering the package or buying separate contents: Charge right after customers send request on registering or buying separate contents with respective fee levels.

 


Guide

1. Service registration

- Customers can register by one of the following methods:

·         Method 1: Write DK PackageName to 9158 (in which <PackageCode> = PHIM; THETHAO; TVSHOW; HOAT HINH; THOI SU; F; T G; K; D; S; GD; E) Or write DK<AuxiliaryPackageCode> to 9158 (in which<AuxiliaryPackageCode> = F1, F2,…, F20; T1, T2,…, T20; G1, G2,…, G20; K1, K2,…, K20; D1, D2,…, D20; S1, S2,…, S20; GD1, GD2,…,GD20; E1, E2,…, E20).

·         Method 2: Open TVPlay application, select  Personal -> Services, select the List of services and confirm registration (displaying pop-up to confirm registration).

2. Service cancellation

·         Method 1: Write  HUY <PackageCode> to 9158 (in which <PackageCode> = PHIM; THETHAO; TVSHOW; HOAT HINH; THOI SU; F; T G; K; D; S; GD; E) Or write HUY <AuxiliaryPackageCode> to 9158, (in which <AuxiliaryPackageCode> = F1, F2,…, F20; T1, T2,…, T20; G1, G2,…, G20; K1, K2,…, K20; D1, D2,…, D20; S1, S2,…, S20; GD1, GD2,…,GD20; E1, E2,…, E20)

·         Method 2: Open TVPlay application, select Personal -> Services, select the List of services and confirm cancellation (displaying pop-up to confirm cancellation).

3. Other contents

 

No

Content

Implementation method

1

Support

Write HUY to 9158

2

Check information on current package

Write HD, TG, HELP to 9158

3

View price

Write KT to 9158

4

Retrieve password

Write GIA to 9158

5

Download application

Write MK to 9158

6

Decline receiving periodic SMS

Write TAI to 9158

7

Register receiving periodic SMS

Write TC SMS PackageCode to 9158

(PackageCode: TH1, TH7, TH30, NHAC, PHIM,..,..)

8

Register or decline receiving interactive questions

Write DK SMS PackageCode to 9158

(PackageCode: TH1, TH7, TH30, NHAC, PHIM,..,..)

 

 


Rules

- Target users: All subscribers who are using two-way service of MobiFone network.  

- Usage conditions:

·         Subscribers use Mobile Internet service and must be in range of EDGE/3G services of MobiFone or use Internet, Wi-Fi connection and use account to log in.

·         Subscribers use mobile devices supporting streaming, 3G/4G and must be compatible with platforms such as iOS and Android, Windows Phone.

1. Regulations on the case customers want to interact, answer questions on TVPlay service:

·         1 interaction time is 1 time of answering question, predicting, voting, giving gifts, commenting, etc.

·         If registering service packages (television, content on demand), subscribers will be eligible to view contents of the package and participate in answering questions, interaction in all contents of that respective service package.

·         If subscribers do not register on-demand content packages, they can buy (view, download, give) separate contents and participate in answering, interaction by each of such content (if any).

·         In case of running out of free interactions, subscribers can buy more interaction times with price in accordance with regulations.

·         Contents with interaction: planned as follows:

No

Interaction name

Content name

Name of program - channel

1

Voting

Online television channels with voting programs (music ranking table; TVshow; talent contests, etc).

Music - MTV

Music video (voting for songs, singers, ranking tables, etc.)

2

Answering questions

Online live television channel with question-answer program

Movies - Today TV

Happy lunch - VTV6

Brightness in the South - VTV9

Meet and have fun - VTV9

Guess the meaning - Hanoi

Movies video (questions on situations, in connection to the movies content, etc.)

News video (answering questions on news, etc)

Video on TV shows (answer questions of the program (if any), etc.

3

Prediction

Online television channel with program for predicting results, situations

Movies - Today TV

Video on sport program (results prediction, etc)

Video reporting sport matches

4

Comment, vote stars, give flowers, give gifts

Online television channels and on-demand content videos

 

 

 

(Note: the mentioned contents with interaction will change as requested by customers and updated regularly on the service).

2. Regulations on bonus points (coins):

·         When customers perform transactions successfully on the service like registering, renewing, buying separate contents, interacting, answering questions, they will receive accumulative points and bonus points for specific transactions and such points will be accumulated to personal account of such subscribers.

·         Quantity of bonus points will be regulated specifically by each campaign, promotion program, special event, etc., and will be declared on the service.

·         When accumulating bonus points, users can convert into objects (phone scratch card, voucher, movies tickets, music tickets, etc.) or use to buy contents provided by the service. These regulations will be published on the service (website, application) by each specific program.

·         Regulations on methods of calculating bonus points for each transaction:

No

Transaction

Bonus point

Note

1

Subscription

 

 

First time (free)

100 Coins

For subscribers using the service for the first time

From the second time

10 coins/1000 Vnd fee arising

 

2

Renew successfully

10 coins/1000 Vnd fee arising

Depending on each package registered, subscribers will be given with bonus points respectively to package price

3

Buy separate content

10 coins/1000 Vnd fee arising

 

4

View content (streaming)

10 coins/time

Apply to each time users view

5

Answering questions

 

 

Answer correctly

10 coins/time

 

Answer incorrectly

0 coins/time

 

6

Voting

10 coins/time

 

7

Prediction

 

 

Correct

10 coins/time

 

Incorrect

5 coins/time

 

8

Sharing social network

20 coins/time

Facebook; Gmail; Google+

9

Inviting friends to use the service

10 coins/time

 

10

Other interactions: Like, give flowers, vote stars, etc.

5 coins/time

For each content, customers will be recognized with 1 time for like, give flowers, vote, etc., to give bonus points for such subscribers.

11

Installing the service successfully

50 coins/time/1 subscriber

When installing the application successfully, subscribers must click activation or GPRS/3G connection of MobiFone to get Coins from the service

 

 

 

3. Regulations on prizes:

·         Players participate in accumulating points to have a chance of getting valuable prizes.

·         Prizes will be given to players having accumulated points by day/week/month or be each specific program.

4. Service package regulations:

·         Packages will be renewed automatically if customers do not cancel them.

·         When registering packages successfully, subscribers can view contents of package for free and can participate in interactions on content of the respective package.

·         A subscriber can register different content packages at the same time, but such packages must be different in content.

5. Regulations on promotion when subscribers register for the first time.

·         For packages having usage period by Week: Customers are exempted subscription fee for one period (7 days) when registering the service for the first time, and the system will give notice before charging for the next period. From the second registration onward, the service will charge in accordance with regulations.

For packages having usage period by Day: Customers are exempted subscription fee for 7 consecutive days when registering the service for the first time, and the system will give a two-day prior notice before the free period expires. From the second registration onward, the service will charge in accordance with regulations.

 


FAQ

Question 1: What is TVPlay service?

Answer: TVPlay is a service that helps MobiFone customers watch live television channels; watch on-demand contents and can interact (answer questions, predict results, etc.) while viewing contents of the service right on mobile devices (phones and tablets).

Question 2: Who is qualified to participate in the program?

Answer: Prepaid and postpaid subscribers using two-direction communication of MobiFone network.

Question 3: How can I participate in the service?

Answer: Via SMS: Write DK Package Name to 9158. Package name TH1; TH7; TH30; PHIM; NHAC; HH/HOATHINH; TVS/TVSHOW; TS/THOISU; TTH/THETHAO.

Via Application: select Services to register packages.

Via website: Select Packages and select service packages for registration

Question 4: Which contents does TVPlay service provide to users?

Answer: The service provides television and video on demand (VOD) contents:

- Television: includes nationwide television channels and online interactive television programs.

  - On-demand video content: Movies, Cartoon, Music, Sports, News, TVShow programs

Question 5: How can I cancel the service?

Answer: Write HUY Package Name to 9158. Package name TH1; TH7; TH30; PHIM; NHAC; HH/HOATHINH; TVS/TVSHOW; TS/THOISU; TTH/THETHAO.

Question 6: Which packages of TVPlay service are renewed automatically?

Answer:           All packages of TVPlay are renewed automatically.

Question 7: When using TVPlay, will I be charged for data?

Answer: TVPlay service completely exempts 3G/GPRS data fee

Question 8: Which packages does TVPlay service include?

Answer: TVPlay service has three television packages: daily package TH1 is 3,000 Vnd/day; weekly package TH7 is 10,000 Vnd/week; monthly package TH30 is 20,000 Vnd/month and 6 VOD packages with price of 2,000 Vnd/day, including: PHIM, NHAC, TTH/THETHAO, TS/THOISU, TVS/TVSHOW, HH/HOATHINH.

Question 9: What is the syntax for getting instruction of the service?

Answer: You can write HD to 9158 for support.

Question 10: Can I check my accumulated number of coins? What is the syntax?

Answer: Yes, you can. You can write XU to 9158 to check points.

Question 11: Will subscribers who canceled the service and then register again be reserved with the coins?

Answer: These subscribers will be reserved with the whole number of coins.

Question 12: When sending TVPlay for registration or cancellation of mBook package, will I be charged?

Answer: When sending SMS for registration or cancellation of TVPlay package, you can send SMS to 9158 for free of charge.

Question 13: Where can I view TVPlay packages?

Answer: Please write GIA to 9158 or access to http://tvplay.vn/home to view price of TVPlay service packages.

Question 14: How can I increase the quantity of accumulated coins?

Answer: In order to increase the accumulated coin fund, you need to maintain using the service and answering questions of the program.

Question 15: How can I check the number of interaction times?

Answer: Please write TT to 9158 or log in to check interactions.