Introduction

iCall is a consultancy - entertainment information service for MobiFone subscribers. This service is highly interactive with different forms of entertainment and meets all demands and all ages.

 


Features

Through IVR, subscribers can use 8 following service channels: handbook of life; Music; Football; Lottery, Health; Interesting stories; Astrology, universal calendar; Music Millionaire Game; Who Is Millionaire game; Your Treasure.

  • Handbook for life channel: Provide information of daily life: Warning news, good tips of life, Rescue skills, Life skills, etc.
  • Music channel: Provide the latest and hottest songs in the market: The latest and hottest music, Young music, Vietnamese music, Revolutionary songs, and hot international music.
  • Football channel: Provide hottest information on football, schedule and match consultancy, match results.
  • Lottery channel: Live report on lottery results of three regions North, Central and South.
  • Health channel: Provide latest information on health, reproductive health, sexual health, diseases, first-aid skills, good tips on health.
  • Good stories channel: Provide latest and hottest stories of different types: Comic stories, youngster stories, Life gifts, and interesting stories on love.
  • Astrology, universal calendar channel: Provide following services: Universal calendar by days (zodiac date and time, set-off directions, what to do and what not do, etc), Cleromancy of 12 zodiacs, Funny fortune-telling.
  • Music Millionaire Game channel: This is an interesting playground which allows customers to listen to music and melodies and then answer questions of the program in form of testing.
  • Who Is Millionaire game channel: This is an interesting playground which attracts customers in the form of answering testing questions.
  • Your Treasure (Personal corner): is the place for storing the collection of favorite songs, or interesting stories, useful consultancy information on health, life skills, etc.

Tariff
  • Service packages and tariff (VAT included)

No

Type of fee

 

Rate

 

Time

Note

1

Daily subscription charge

2,000 Vnd/day

24 hours

Automatic renewal

2

Downloading songs

1,000 Vnd/download

 

 

3

Giving songs to friends (for downloading and listening)

1,000 Vnd/1 time

 

 

4

Setting songs as ringtones

In accordance with regulations of MobiFone

 

 

5

Voice fee when exceeding limit for calling to 9192

40 Vnd/minute

 

On block 1 + 1 minute basis

6

Fee for sending SMS to 9192

Free

 

 

 

Charging method

  • For postpaid subscribers: Service fee will be paid to the monthly bill.
  • For prepaid subscribers: Service fee shall be charged to the main account. At renewal time:
  • Within 1 period, the system will charge renewal fee with different levels (1,000 Vnd, 2,000 Vnd) and in descending order.
  • Within 1 period of use (24 hours), when renewing, the total amount being charged successfully is at most equal to price of the package you are using.
  • At the end of each fee period, if the remaining amount is not charged fully 2,000 Vnd, the remaining amount will be canceled and the system will continue renewing the service in the next new period.
  • Until the end of period, if service fee is not charged successfully, the system will charge again within 30 days. After 30 days of retry, if renewal fee is still not charged, the system will cancel the package and send notice to customers.

Guide

Service registration/cancellation

  • Via SMS:
  • Register the package: Write DK or DK ICALL to 9192

Other subscription syntaxes: Write KM or DK<from 1 to 6> or DK5<from 1 to 9> to 9192. For example: DK1 or DK6 to 9192.

  • Unsubscribe daily/weekly/monthly service package: Write HUY to 9192.
  • See guidance: Write HD to 9192
  • Decline receiving periodical content SMS: Write TC SMS to 9192
  • Subscribe to receive periodical content SMS: Write DK SMS to 9192
  • Via IVR: Press key * to register the service

If customers have registered the service successfully, call to gateway 9192 and press keys as follows:

+ Key 1: Music service

+ Key 2: Lottery information

+ Key 3: Interesting stories

+ Key 4: Health information

+ Key 0: Personal Treasure  


Rules

1. Target users: all MobiFone subscribes who are operating with two directions.

2. Regulations on locking/unlocking service:

No

Subscription status

Regulations

1

Lock one/two directions

Temporarily stops providing service for customer in subsequent periods.

2

Unlock subscribers who have been locked with one/two directions

  • Case 1: reactivate right at the former period of package => customer will continue using the service until the end of that period.
  • Case 2: reactivate when the former period has ended => charge subscription fee from that day of reactivation (according to new period):
  • Fee is charged successfully: you continue using the service.
  • Fee is not charged successfully: retry will be implemented in compliance with specific regulation of each service.

3

Changing among prepaid subscriptions

You continue using the service with former period.

4

Change from prepaid to postpaid and vice versa

Services being charged with package fee (subscription fee by period): You continue using the service with former period.

5

Subscribers changing ownership

Completely cancel the service and the list of contents bought.

6

Subscription is canceled (after the period for blocking two directions expires)

Completely cancel the service and the list of contents bought.

 

 


FAQ